Spring Air Mattress
Spring Air Mattress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spring Air Mattress has 1.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: So comfy.
Cons: Heavy and hard to rotatw, R clapp using company for clock parts on ebay.Recent recommendations regarding this business are as follows: "Nice bed until all this happened again. 2nd mattress", "Do not buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spring Air Mattress has 1.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: So comfy.
Cons: Heavy and hard to rotatw, R clapp using company for clock parts on ebay.Recent recommendations regarding this business are as follows: "Nice bed until all this happened again. 2nd mattress", "Do not buy".
Most users ask Spring Air Mattress for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Grand Rapids, MichiganWarranty
- So comfy
- Heavy and hard to rotatw
Preferred solution: Deliver product or service ordered
User's recommendation: Nice bed until all this happened again. 2nd mattress
I did not like it
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy
Looking for mattress
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mangalore, KarnatakaBad service from provider
Preferred solution: Full refund
Very bad experience
Preferred solution: Full refund
It is a menace not a mattress !!!
Refused to replace due to minor stain
Preferred solution: Full refund
Angry Customer Warranty Request
Two years ago I purchased a mattress for my son the Spring Air Back Supporter. Two months ago I reached out to Metro Mattress where I purchased because the middle of the mattress was sinking in the middle.
They had someone come out and take pictures and it was approved to be replaced under warranty. Today when they came to deliver the new mattress they refused to take it because they said the normal wear and tear on the mattress appeared to be a stain. They refused to take a used mattress (2 years) with clearly broken coils because of a stain! This is like a car manufacturer not replacing a car with a bad frame because there was a tear in the seat.
This is the most ridiculous warranty policy that I have ever experienced and quite frankly allows Spring Air to basically avoid from having to replace mattresses that should otherwise be replaced! This was communicated to me that if they replaced the mattress Spring Air would not reimburse Metro Mattress for the cost of the mattress. I understand they have processes in place to avoid people making false claims but when there is clearly an issue with the mattress, that should make replacement a no brainer. Metro Mattress claims they won’t get reimbursed by the manufacturer if there are any “stains”.
Normal wear and tear should not be something that voids a warranty when there is clearly an issue.
I have never felt so taken advantage of after spending so much money on a product. Needless to say I am not a happy customer.
Need a new mattress
Warrenty
Terrible warranty coverage
Preferred solution: Full refund
Pillow top sinks in too much
replacement
Spring Air Mattress - Mattress Review
Rude, ignorant, arrogant people who barely speak English
Rude, ignorant, arrogant people who barely speak English. Total *** artists, avoid at all costs.
Also dba Grand Rapids Bedding Company on ebay. R Clapp, a relative of Spring Air President Kenneth Clapp using Grand Rapids Bedding Company as a "front" for clocks, and clock parts in order to rip off ebay sellers with fraudulent "not as described" claims. I repeat: Rude, ignorant, arrogant people who barely speak English. Total *** artists, avoid at all costs.
Also dba Grand Rapids Bedding Company on ebay. R Clapp, a relative of Spring Air President Kenneth Clapp using Grand Rapids Bedding Company as a "front" for clocks, and clock parts in order to rip off ebay sellers with fraudulent "not as described" claims.
- R clapp using company for clock parts on ebay
Preferred solution: Full refund
Disappointed buyer
Preferred solution: Let the company propose a solution
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Do you still have ur receipt from costco? Call them you can return anything from costco specially if the product dis not work for you.